Charter of Professional Ethics

Compliance should not be seen as restrictive, but rather as a positive approach that is in all of our interests. It contributes to developing Orabank Group’s business.
The commitment of our employees, at all levels, to compliance issues serves as a reflection of our shared values.

Orabank Group has its own Charter of Professional Ethics that reflects our ambitions, commitments and principles of excellence. It sets out our fundamental ethical principles and serves to guide our professional conduct.

Respect for rules and other individuals

Rules on professional conduct and compliance have always been a key part of our business. These rules go beyond simply applying the legal provisions and regulations currently in force.

The conduct of each individual should be guided by the principles of good faith and honesty. Everyone has a responsibility to comply with the law and regulations – particularly those that relate specifically to banking – in the interests of all stakeholders.

Customer insight

Orabank Group has put in place a series of procedures and tools that enable it to identify and gain a better understanding of its customers. The processes for opening accounts for new customers and for creating and updating customer files are governed by strict rules.

Preventing conflicts of interest

Orabank Group has put in place decision-making systems to prevent conflicts of interest from arising, in particular by separating its investment and commercial divisions and adopting a collective approach to lending decisions.

Respect for others

This principle demands that the conduct of every individual be governed by the notions of good faith, honesty, moral integrity, precision and professionalism. Employees are expected to serve customers with loyalty, care and discretion.

Respect for professional secrecy and the protection of confidential data

All Orabank Group employees are bound by professional secrecy. They are prohibited from using any confidential information of which they may become aware in the course of their work to perform transactions, whether directly or indirectly, for their own profit or that of others.

Transparency requirements

Our banks inform customers of the conditions and rates that apply to the products and services they offer. Our employees are expected to give their customers clear information about the services, products and loans on offer.

Meeting our commitments

Customer-facing employees must be aware of the level of service that can be delivered to customers and take care not to enter into commitments that cannot reasonably be met.

Collective disclosure requirements

Employees can directly alert the Group's managers, directors or shareholders of any anomalies that they notice, particularly with regard to ethics, without fear of reprisals or sanctions.

Combating money laundering and the financing of terrorism

Orabank Group banks have introduced an internal handbook on ways of combating money laundering and the financing of terrorism.
All employees are expected to remain vigilant in this regard. This vigilance is based upon knowing their customers well. The bank does not engage in transactions or financial deals with individuals or corporations of whose identity and/or activities it is not aware.


Internal handbook on ways of combating money laundering and the financing of terrorism

As commercial banks, Orabank Group banks are exposed to the risk of money laundering. The system we have put in place aims to improve procedures for detecting suspect activities and to establish strict monitoring regulations to deter such activities.

The primary aim of money laundering is to turn 'dirty' money into 'clean' money or assets that appear legal in a way that leaves behind as few traces as possible.

The main measures for preventing money laundering are as follows :

  • complying with local currency exchange regulations;
  • identification of customers by operational divisions;
  • identification of beneficial owners;
  • monitoring specific types of transactions carefully (normal cash transactions involving large amounts and unusual cash transactions).

Employees attend regular training on these topics.

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